"If someone openly displays aggression towards you, being calm in response gives you control and allows you to keep your mental attitude positive. Here are some tips for avoiding fights. I have used them successfully in a number of scenarios:
-Adobt a confident posture, but do not try to make yourself look too big by widening your stance, putting your hands on your hips etc.
-Speak clearly and calmly.
-Repeat one problem solving phrase. It should begin with 'I'. Never start the sentence with 'you'.
-Keep your mouth neutral, and eyes as friendly as you can, and look at the person.
-If the other person fails in their attempt to control your state, they will feel uncomfortable and move away first. They will probably part with a negative comment to let you know that they are not runing away. Let it go.
-Focus your thoughts for a moment on how unhappy that person's life might be, and send out a caring message so that you do not adopt any negativity from the confrontation."
Read more at Achieving Our Potential (And Beyond).
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